FAQ

krikya FAQ — VIP to Security

This page provides detailed answers to the most frequently asked questions from krikya users. VIP cashback, deposit methods, rules for playing on mobile, customer support and account security — you will find clear and straightforward answers to all of these topics here. If your question is not covered, you can ask directly on 24/7 live chat.

Question Categories

VIP and Cashback Customer Support Deposit Questions Mobile Use Security and Privacy

VIP and Cashback

If you play regularly at krikya, you can join the krikya VIP programme and receive weekly cashback. Below are answers to the most common questions about VIP levels and cashback.

krikya has five VIP levels — Bronze, Silver, Gold, Platinum and Diamond. Each level has a different weekly cashback rate. Bronze offers up to 0.2%, Silver up to 0.5%, Gold up to 0.7%, Platinum up to 1.0% and Diamond up to 1.2% weekly cashback. Playing regularly and placing more bets moves you up the levels.

Weekly cashback is calculated on the net loss for that week — that is, total losses minus total winnings. For example, if a Gold member's net loss in a week is ৳20,000, they receive ৳20,000 × 0.7% = ৳140 cashback. This is the maximum payable amount for that level.

Your VIP level at krikya depends on your overall gaming activity. Making regular deposits, staying active across different game categories and placing bets consistently moves you up. No specific turnover threshold is published — but the more active you are, the faster your level rises. Contact live chat for exact details.

In addition to weekly cashback, higher VIP levels come with priority customer support, early access to special promotions and personalised offers. Members who reach the Diamond level enjoy krikya's most exclusive benefits. The full list of benefits for each level is available on the krikya VIP page.

Yes, weekly cashback at krikya is generally credited automatically to eligible members' accounts at the end of the week. If you do not receive cashback in a particular week or there is a delay, contact live chat directly. The cashback amount depends on your net loss for that week and your current VIP level.

Customer Support

krikya offers two support channels — 24/7 live chat and email. Live chat gives the fastest response; for complex issues, sending a detailed email is more practical. Support is not available by phone or any other channel.

Yes, the krikya support team assists in Bengali and English. Members in Bangladesh can ask questions in Bengali and receive answers in Bengali. There is no language barrier to getting your issue resolved.

Absolutely. krikya's live chat support runs 24 hours a day, 7 days a week. If you run into a problem at any time of the day or night, send a message on live chat. Support does not stop on holidays.

For a faster resolution, keep the following handy before reaching out: your username or registered mobile number, the time and date of the issue, the transaction reference number (if it is payment-related) and a screenshot of any error message if available. Never share your OTP or password.

krikya tries to reply to emails as quickly as possible. For urgent issues that need a fast resolution, live chat is the better option since you can speak directly with an agent. Writing the type of problem clearly in the email subject line helps get a faster response.

Deposit Questions

Making a deposit at krikya is simple and can be done through Bangladesh's popular mobile banking methods. Below are the most common questions about deposits.

krikya currently supports three deposit methods — bKash, Nagad and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet. All three methods are widely accessible to most people in Bangladesh and process quickly.

The minimum deposit amount at krikya for any method is ৳100. This limit applies to slots, cricket betting, live casino, and all other game categories. You can start playing krikya's slot games with just ৳100.

krikya does not charge any fees on deposits. However, your mobile banking provider (bKash, Nagad or Rocket) may deduct a service charge according to their own terms. It is a good idea to check applicable charges in your app before making a deposit.

To deposit with Nagad, first log in to your krikya account. Then go to the Deposit section, select Nagad, and make the payment to the specified account number. Save the transaction reference number — you will need it if there is an issue with support. The minimum deposit amount is ৳100.

Deposits are usually credited to your balance within a few minutes. If there is a delay, wait a short while first. If your balance has not updated after 15–20 minutes, take a screenshot of the transaction and note the reference number, then contact krikya's 24/7 live chat. Support will verify and resolve the issue quickly.

Mobile Usage

krikya is fully usable on mobile — on both Android and iOS. Below you will find answers to common questions about mobile use. Visit the krikya app page to learn more about the app.

krikya works well on both Android and iOS smartphones and tablets. The site performs best on the latest versions of Chrome, Firefox, or Safari. Some features may not work correctly on older browsers or operating systems.

If the connection drops, an active round is generally completed on the game provider's server according to their set rules. Once the connection is restored, log back in to krikya and check your game history. If you notice any discrepancy, contact live chat with the transaction details.

To fix slow loading, start by clearing your browser's cache and cookies. In Chrome, go to Settings → Privacy and security → Clear browsing data and clear the cache. Then refresh the page. If the problem persists even with a good internet connection, update your browser or try a different one.

Yes, krikya apps are available for both Android (APK) and iOS. The apps must be obtained through official channels. See the dedicated pages for the krikya APK and app information. Do not download any APK from unknown sources — always use official sources for your security.

Yes. On Android, open the site in Chrome, then tap "Add to Home screen" from the menu. On iPhone, tap the Share icon in Safari and select "Add to Home Screen". This lets you open krikya directly from your home screen just like an app.

Security & Privacy

The security of your account and personal information is krikya's top priority. Also review the Privacy Policy and Responsible Gaming guidelines.

If you notice a suspicious login or an unrecognised transaction, change your password immediately. Then contact krikya's live chat and request that your account be temporarily suspended. If you have used the old password anywhere else, change it there as well.

Yes. krikya uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and the server secure. Personal information, payment data, and login credentials are sent through encrypted channels. You can confirm this by looking for the padlock icon in your browser's address bar.

To avoid phishing sites, always verify the correct URL before logging in. Do not log in on any site other than the approved domain. Be cautious if a site offers unusual bonuses or pressures you to log in. If in doubt, send the link directly to krikya live chat to have it verified.

A strong password should contain at least 8–12 characters — a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not use your date of birth, name, or simple words as a password. Do not use a password from another site on krikya — keep a separate password for each account.

Never share your OTP, bKash PIN, or Nagad PIN with anyone — no legitimate organisation, including krikya, will ever ask for this information. If someone claims to be a krikya representative and asks for it, it is definitely a scam. In that situation, end the conversation immediately and report it to our support team.

Still have questions?

If your question is not answered in the FAQ above, our support team is always ready to help. Assistance is available in both Bengali and English.

Live Chat Support

krikya's live chat is available 24 hours a day, 7 days a week. For immediate help with any issue, click the live chat button at the bottom right of the site. A response is usually received within a few minutes.

Language: Bengali & English

Contact by Email

For detailed issues, write to us by email. Including screenshots or transaction details helps resolve things faster.

For urgent matters, live chat is faster.

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