krikya Privacy Policy

1.1 Identity Information

The following information is collected from you when you register on the krikya platform:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Username and encrypted password

1.2 Financial Information

To process deposit and withdrawal transactions, we collect the following information:

• bKash, Nagad, or Rocket account number
• Transaction amount and time
• Transaction reference number

We do not collect any bank card or other payment method details.

1.3 Usage Information

Information automatically collected while using the site includes:

• IP address and device type
• Browser version and operating system
• Time spent on the site and pages visited
• Gaming history and betting activity

2.1 Direct Collection

You provide information directly when you create an account on krikya, update your profile, make a deposit or withdrawal, or contact our support team via live chat or email. We use this information only for the purpose for which you provided it.

2.2 Automatic Collection

Certain technical information is automatically collected through cookies, web beacons, and log files as soon as you access the site. This information is primarily used to evaluate platform performance and ensure security.

2.3 Identity Verification Process (KYC)

krikya follows a KYC process for withdrawals above a certain amount or to ensure account security. This process may require submitting scans or photos of a government-issued ID. These documents are stored securely and are not used for any purpose other than verification.

3.1 Service Operation

The primary use of collected information is to manage your account, process transactions, and improve our service quality. This information is also used to personalise your experience across krikya's various game and betting sections.

3.2 Security and Fraud Prevention

Your information is analysed to keep your account secure and to detect any unauthorised access or financial fraud. If suspicious activity is identified, we notify you immediately and take the necessary steps.

3.3 Communication and Support

Your mobile number and email are used to send you transaction notifications, password reset OTPs, account security alerts, and relevant promotional information. If you do not wish to receive promotional messages, you can unsubscribe at any time from your account settings.

3.4 Responsible Gaming

Analysing your gaming behaviour plays an important role in implementing our Responsible Gaming Policy. If patterns of excessive play are detected, our system may automatically issue alerts or suggest setting limits.

4.1 Technical Security Measures

krikya uses industry-standard technology to protect your information:

• Data transfers are secured using SSL (Secure Socket Layer) encryption technology
• Stored data is protected with AES-256 encryption
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication option is available

4.2 Data Retention Period

Information is retained for as long as your account is active and for any applicable legal period thereafter. Records of financial transactions are kept for a set period in accordance with relevant legal requirements. After a request to delete an account, unnecessary information is securely deleted within a reasonable time.

4.3 Staff Access Control

krikya staff only have access to the information necessary to carry out their responsibilities. All staff are required to sign confidentiality agreements and receive regular data protection training.

5.1 Sale of Information Prohibited

krikya never sells or rents your personal information to any third party. This is one of our core commitments.

5.2 Service Partners

Information may be shared on a limited basis in the following cases:

• Payment Processing: Mobile financial service providers such as bKash, Nagad, and Rocket receive the information needed to complete a transaction, but only the specific details of that transaction.
• Game Software Providers: Game studios such as Evolution, Pragmatic Play Live, or Spribe receive the minimum information necessary to manage a game session.
• Technology Service Providers: Cloud hosting or cybersecurity firms provide technical services under strict confidentiality agreements.

5.3 Legal Obligations

If krikya receives a legal order from a competent authority or if a financial crime investigation requires it, krikya is obliged to provide relevant information as required by law. In such situations, every effort is made to notify the relevant user as far as possible, though this may not be possible if there are legal restrictions.

6.1 Types and Use of Cookies

krikya uses the following types of cookies:

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling these cookies may disrupt the core functionality of the site.
• Performance Cookies: These help analyse which parts of the site are used most, in order to improve service quality.
• Preference Cookies: These remember your language preference, theme, and other personalised settings.

6.2 Cookie Control

You can block or delete non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from staying logged in or using certain services on the site.

7.1 Right to View Information

You have the right to know what information we hold about your account. Most information is directly visible in your account profile. For a detailed report, please contact our support team.

7.2 Right to Correct Information

If your profile contains incorrect or outdated information, you can request a correction. Corrections to important details such as name or date of birth may require verification.

7.3 Right to Delete Account

You may request to close your account on krikya. However, we may be required to retain certain information for a set period due to legal or financial obligations.

7.4 Right to Withdraw from Promotional Communications

If you do not want to receive bonuses, promotions, or other marketing messages, you can turn this off in your account settings. Transaction and security-related messages cannot be turned off, as they are essential for the protection of your account.

8.1 Age Verification Policy

krikya provides services only to individuals aged 21 or over. Age is verified during registration and the KYC process. If a minor creates an account, it will be closed immediately and the process of refunding any deposited funds will begin.

8.2 No Collection of Minors' Information

We do not knowingly collect or process personal information from anyone under the age of 21. If such information comes to our attention, we delete it immediately. Parents or guardians can contact our support team to raise any concerns about their child's account.

9.1 Notice of Changes

krikya reserves the right to update this Privacy Policy at any time. For significant changes, users will be notified via their registered email or mobile number. Continued use of the site after changes have been made will be considered acceptance of the new policy.

9.2 Previous Versions

If you need to view a previous version of this policy, please contact our support team. We maintain a history of policy changes, which may be made available upon request. You can also find answers to common privacy-related questions in our Frequently Asked Questions.

10.1 Privacy Complaints

If you have any questions, complaints, or requests regarding the protection of your information, please contact the krikya support team. We provide support in Bengali and English 24/7 via live chat and email.

10.2 Response Time

We respond to any privacy-related request as quickly as possible. Complex requests, such as a copy of all account information or a deletion request, may take a little longer to process. To learn more about us, visit our About Us page.